10 Reasons Cloud Hosted Phone Systems Are the Future of Business Communication
When it comes to business communication, the future is now. You can say goodbye to traditional, on-premise phone systems and confidently move into the wonderful world of cloud hosted phone systems. Why does this matter? Cost is a significant factor, and according to G2, you can save as much as 90 percent on initial installation and up to 50 percent on ongoing costs when switching to VoIP compared to a traditional business phone system. Additionally, you’ve broken free from an isolated, impossible to integrate with the system, which is a business productivity killer.
ElectroMedia thrives on creating a cohesive business infrastructure that offers minimal downtime and personalized support. Along with our sister company, Midwest Dial Tone, we have your business success at the core of our service offerings. Keep reading to have any remaining business phone solutions questions answered.
What is a Cloud Phone System?
Definition of Cloud Phone System
A cloud phone system is a Voice over Internet Protocol (VoIP) communications software where a cloud-based network controls all access and functions. Unlike traditional systems that rely on the public switched telephone network (PSTN), cloud phone systems use the internet for communication. The cloud-based communications solution ensures redundancy, regardless of location, and with its decentralized nature, encourages you to run your business in any way you need for the most success possible. Does that mean opening your office positions to being remote to attract the best talent? It’s definitely an option; and that’s the whole point.
Cloud phone systems deliver their services through the internet and are managed off-site. Most importantly, you don’t have to worry about spending a fortune setting up a traditional phone system. Business phone systems incorporate essential features like app dashboards, unlimited calling areas, and various communication channels, including VoIP and SMS. They rely on capabilities such as IVR menus, call queues, and voicemail transcription as fundamental components.
How Do Cloud-Based Phones Work?
Overview of Cloud-Based Phones
Cloud phone systems use the internet to send and receive calls. While traditional setups require physical desk phones, cloud solutions offer the flexibility to use mobile devices or computers. When you talk into your laptop, phone, or VoIP desk phone, the sound waves are turned into tiny pieces of data that travel across the internet. At the other end, these packets are quickly turned back into sound so you can make and receive calls. For a fun visual representation, think of the scene in the original Willy Wonka and The Chocolate Factory where Mike Teavee gets sent across the room in the example of how television works. It's similar to how VoIP works but different, and it always feels good to reference a classic movie.
Benefits of ElectroMedia’s Cloud Hosted Phone Systems
There’s a string of benefits when it comes to hosted VoIP systems, but depending on your business, you could place importance on one more than another, so instead of five benefits, here are ten! Of course, please use us at ElectroMedia as a resource to help answer any further questions.
Low Up-Front Cost: Affordable setup with no expensive hardware. As mentioned, you’re saving business capital when moving to cloud PBX while increasing system capabilities.
Seamless Integration: Moving to a cloud environment increases connection possibilities with existing tools and platforms. You’re much less likely to be forced to choose between ditching something you like using because of incompatibility concerns.
Always Up-To-Date: A trusted managed service provider (MSP) updates your cloud PBX automatically to ensure access to the latest features and adjusts to security concerns. Talk about a weight being lifted from you to have a professional managing your business communication.
Virtual Auto Attendant: You can access professional call routing without added staff. Calls are easily routed to the appropriate departments for the best resolution possible, with less strain on customers.
Mobile Phone Extension: Say goodbye to being out-of-pocket if you’re out of the office. Take the office with you as an app on your phone and engage with customers as if you were in the office. Enjoy the flexibility of being remote or hybrid, depending on the situation.
Flexible Scalability: With a dynamic web portal to effortlessly add employees as needed, your phone system adapts as your business grows.
Web Management: Intuitive and user-friendly interface for managing calls and features. A straightforward system with minimal training ramp-up time is a business bonus you didn’t know you needed.
Voicemail to Text: One of the best features of hosted PBX is convenient transcription for on-the-go professionals. The ability to get back to a customer in between appointments and solve their issue helps build a great relationship.
Call Grouping: Ensure calls are answered by the right team every time and track the analytics to verify they are always improving.
Call Park and Extension Dialing: Simplify call management and team communication with system perks that enhance work and don’t complicate it.
BONUS – Call Queues: Organize and manage incoming calls effectively by queuing callers on hold. This allows agents to handle calls in an organized manner while providing features like call monitoring and IVR menus for enhanced customer service.
Related content: Midwest Dial Tone – Common Pain Points Solved by Hosted PBX Solutions
Advantages of Cloud Phone Systems
Cloud hosted phone systems are a game-changer for businesses! They offer unlimited calling options to various regions, including the U.S. and Canada, making them highly cost-effective. They save you money, let you move around easily, and have cool features that make your work more efficient. Plus, they connect with other business applications seamlessly. And the best part? Cloud phone systems are way cheaper, easier to set up, and don’t need as much hardware or IT support. You can get up and running quickly and won’t have to worry about complicated hardware or IT stuff.
Cost Savings and Flexibility
Cloud phone systems offer significant cost savings and flexibility compared to traditional landline phone systems. Businesses can drastically reduce their overall communication costs by eliminating the need for expensive hardware and maintenance. Imagine not having to worry about the hefty price tags associated with traditional phone systems—sounds like a dream, right? But it gets better. Cloud phone systems have flexible pricing plans, allowing you to scale up or down as needed. Whether your business is experiencing a surge in call volumes or needs to adapt quickly to changing market conditions, a cloud phone system has covered you. No long-term contracts, no hidden fees—just pure flexibility with costs calculated per user.
Increased Mobility
One of the standout features of cloud phone systems is their increased mobility. Video conferencing is another integral feature, supporting large groups of participants and enhancing remote work collaboration. Employees can work from anywhere, anytime, using any device with an internet connection. Whether it’s a desktop, laptop, or mobile device, your team can make and receive calls, access voicemail, and seamlessly utilize advanced call management features. This means setting up remote work arrangements is a breeze. Imagine your employees working from home, in a coffee shop, or traveling without compromising communication quality or functionality. With a cloud hosted phone system, the office is wherever you are.
Security and Compliance
Data Security and Compliance
Regarding data security and compliance, cloud phone systems are top-notch. They use advanced encryption methods to protect data in transit and at rest, ensuring your business communications are secure. Many providers also comply with industry standards such as HIPAA, PCI-DSS, and GDPR, giving you peace of mind that your data is handled with the utmost care. Features like call recording, call logging, and analytics help you meet regulatory requirements and maintain a high level of security. With a cloud phone system, you can focus on your business, knowing your communication data is safe and compliant.
Scalability and Reliability
Ensuring Scalability and Reliability
Cloud phone systems are designed with scalability and reliability in mind. They use advanced technologies like load balancing and redundancy to ensure that your calls are always connected, even during high call volume or rapid growth. Many providers offer 99.99% uptime guarantees, so you can rest assured that your communication services will be consistently reliable. Plus, scaling up or down is a breeze—no need for expensive hardware upgrades or maintenance. Whether you’re a small business or a large enterprise, a cloud phone system can adapt to your needs, providing a reliable and scalable solution for all your communication requirements.
A Cloud Hosted Phone System is Essential for the Future Success of Your Business
Your business’s communication efforts will majorly impact your customers, and adopting a VoIP phone system is essential for future success. The pandemic supercharged how customers expect to engage with your business, and moving to a cloud-based communications platform will better ensure those expectations are met. From a business perspective, having a better system at a lower cost is a no-brainer. Contact ElectroMedia today and let us take you on a journey to uncomplicate your business communications.
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