• A More Responsive & Efficient Workforce

Data Integration and Automation. We offer a wide range of services to help your business run more efficiently and increase your staff’s effectiveness. Whether a small business or a large call center, we have tools to help you do more with less.

Computer Telephony Integration

Ideal for order entry, customer service and call centers, Computer Telephony Integration (CTI) integrates computer (data) and telephone (voice), dramatically enhancing the way you do business. Advantages include:

  • Instant access to customer’s information and history for better service
  • Automate routine processes to improve efficiency
  • Make and receive calls directly from your computer
  • Eliminate annoying repetitive requests for customer information
  • Custom route calls be geographic area, previous interactions with agents, agents specialization, availability, time of day or week
  • Supervisors have real-time visability - monitor, record and report

When linked to an Automatic Call Distribution platform, call management of each group with overflow assignments, and management reports on a Windows-based tool, make the solution even more cost-effective. Contact us to learn more.

Visual Voicemail

Panasonic’s® KX-TVA voice mail system acts as a client side PC, allowing voice messages to be delivered to your email. Options include the ability to delete the original voice message from the mailbox after the email message is sent.

Interactive Voice Response

IVR enables you to quickly pass specific personal or business information to or from specific callers as if they are interacting with a live representative of your organization. Organizations often use IVR to call clients and remind them of upcoming appointments, etc. Contact us to explore our surprisingly economical IVR options.

Custom On-hold Promotions and Music

When someone is on hold, you have a captive audience. Don't let that time go to waste. Use it to engage, inform and persuade your customer.

Detailed Call Reports

With our call management software, you get 17 different reports and 30 graphs to aid in call analysis. You can measure and evaluate business activity, long distance bills, telephone abuse and much more.

What are you waiting for?

Get in touch and we'll help you explore the possibilities – No hassles, no obligation.

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“We would highly recommend [Electromedia] and trust that you will find them to be capable, friendly and a good business partner. ”

Rob @ TurtleTop
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The staff of Electromedia in Indiana/Michigan, offering phone systems, security and access control, data network cabling, audio/video system, lighting and more.
Indiana
800.234.0001

South Bend: 574.237.0700
Elkhart: 574.294.1900

Michigan
616.844.4444

Grand Haven: 616.844.4444